TCI XPS Customer Care
TCI Group
Customer satisfaction rating: 49%
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198
COMPLAINTS

TCI XPS Customer Care

TCI Group

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Address
TCI House, 69, Institutional Area, Sector-32
Gurgaon
Gurgaon District
Haryana
India - 122007

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
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54


Fax:
Fax:
+91 12 4238 1611  

Customer satisfaction rating
49%
Complaints
198
Pending
5
Resolved
95
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

TCI XPS related photos (39)

TCI XPS Complaints & Reviews

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Tci Xps — material dispatched to wrong destination by tci person.

 RAJESH NAIK bando on Jan 13, 2018
We are dispatched material from bando india pvt ltd imt manesar on 9th jan 2018.
Docket number[protected]. To bando india pvt ltd, narasapura kolar, karnataka pin - 563133.

I spoke to customer care (Nelamangala office), booking office (Imt manesar), ahmadabad office (Wrong destination). From 10th onwards i following up with this peoples, but nobody is taking responsibility. And they are not providing higher authority contact details also.
As per assured delivery tci has to give shipment on 13th jan, but still material is lying in ahmadabad.
We are feeling...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Tci Xps — delay in delivery from sinnar to pune

 Deenanath Diwanji on Jan 9, 2018
Our supplier has sent a parcel vide dwb no[protected] from sinnar to pune on 29/12/2017. Normally this should have been delivered to us on 1st jan 2018 but we have not received the same till date. We have been following up with your market yard pune branch for the past 4 days. Thye keep on giving one reason or other but they have not delivered the parcel. We need the same urgently and we are very upset with such pathetic service. Pl note that we also depstach a lot of material through tci xps but now we will have to think. Pl look into this matter urgently. Regards.
D. S. Diwanji
Matchless...
Complaint comments  Read comments Complaint category Business & Finances

Tci Xps — 728956970

 triumphEngineering on Dec 30, 2017
We have to receive parcel on[protected], but still we have not received.
We not not getting proper response for your team. On continuous follow up also still i have not got my parcel yet.
On calling they are giving wrong commitment, because of that service engineer and crane we have called for installation one waste. Simply we payed money for them....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Tci Xps — late delivery of urgent consignment.

 Kailash Kumar Agarwal on Dec 25, 2017
Please be noted seriously that 2 consignment were booked from bhiwandi and reached your kolkata dankuni godown on 19.12.2017. But the matter of surprise that after retaining the consignment for 5 days ideal in your godown it was loaded on 24.12.17 for siliguri, hasimara. What is the meaning of express sir, even after charging a very high rate than the other transporter in the market your company every time keep the goods ideal in the transit godown. Please take bolt, strict and very serious action on the concerned staff please....
Complaint comments  Read comments [3]Complaint category Movement & Delivery

Tci Xps — product delivered in damaged condition and few component misplaced

 pankaj5543 on Dec 23, 2017
We have sent some material to our customer through tci xpx from jamshedpur to mizoram, so one box packing was damaged with the goods inside it and also few parts were missing.

When we complaint we were said that missing parts will be located and delivered, with this they passed two months and then i also mailed them with damaged material photos and they are not responding and harassing us.
Dwb no. :[protected]
Dated : 09.09.2017.
Amount paid : 7671.00...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Tci Xps — very late delivery of goods and very bad behavior continuously from last 4-5 times

 Rajeev grover on Dec 23, 2017
Hello sir/mam,
I m feeling vey bad to complain about your tci saharanpur branch, but this time its water is going above head.
My stock from mohali was with them from 18/12/2017 according to online information on your site.
They are delivring that goods to me today on 23/12/2107.
I mean just look out the services you are providing to custmors being the most expensive and leader in transport buisness.
This is very shame of all of you and they dont know how to speak with their custmors also.
Earlier also i have faced this problem but i ignored but the things...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Tci Xps — delay to delivery / fright is not fixed...

 girijeshsingh83 on Dec 19, 2017
From ats surgical pvt. Ltd.
Maximum time tci exp book the goods with high charges.. And taken high paid amount to dispatch goods faster then other. But maximum time fails.. And his manager gives us fake commitment.. And after some time usually not pick up the calls.

If tci exp said about himself that leader in express... That a joke for me as a customer. I have been associate with tci exp long time but now a days facing a lot of problem.

From the next time i will not prefer tci exp....
Complaint comments  Read comments Complaint category Unauthorized charges

Tci Xps — delivery of consignment dt 20/11/17 to kanyakumari

 Vivekananda Kendra Hindi Prakashan Vibhag on Dec 11, 2017
The consignment is still not delivered,. Yr tracking information is as under

Docket number:[protected]
Status:
Arrived at. Xngl - nagercoil on 30-nov-2017
Destination pin code: 629702
Destination location: nagercoil

Delivery information
Delivery status delivery date / attempted date received by updation by
Shipment misrouted/lost, contact customer care 10-dec-2017 remarks by - lying at xtnv nagercoil

Booking information
Booking station delivery station booking date packets weight expected delivery date
Complaint comments  Read comments Complaint category Public Transportation

Tci Xps — rubber band weight shortage and fraud by tci

 rubband on Dec 7, 2017
There is rubberband weight shortage declared in the L.R Issued by Tci express kurichy branch.coimbatore.
Total of 5 LR copies have been written wrong weight which is different from our company invoice, which equivalent to committing fraud with us (supplier), receiver (buyer) and tax authorities by declaring fraudulent weight as compared with the original weight and our company invoice.
Therefore we are attaching all fraud LR receipts and ask you to give a written explanation so that we can show to our taxation authorities and buyers respectively.
plz get back to us urgent basis....
Complaint comments  Read comments [1]Complaint category Other

Tci Xps — 4 wheeler celerio

 vivek prompt on Nov 24, 2017
Dear sir,

We had purchase celerio car from tci xps.in our vehicle, there is some stering problem, but concerned person is not responding properly, he told that rs 1lakh is expenses in that vehicle but our vehicle is under warranty. So pls resolve our issue as soon as possible. Concerned person name: mr santosh: [protected].

Our vehicle no-hr30q-0355

Purchase date-14may2016
Pls resolve our issue as soon as possible....
Complaint comments  Read comments Complaint category Car Dealers

Tci Xps — lost of parcel [Resolved]

 youngmankpa on Nov 22, 2017
This is very unfortunate that a parcel of goods worth 51000 has been not yet delivered which was despatched on 31st oct 2017 from Ludhiana to Dankuni hub on 6th nov 2017. The docket id is[protected].
The booking was from Ludhiana to Kalyani. When we tried to contact the Kalyani office they said the product has not been despatched from Dankuni. The parcel was of winter garments which is a seasonal product and the late of delivery would result massive lost to us. Please track it on urgent basis.For further communication feel free to call at [protected]....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Tci Xps — delivery and response issue [Resolved]

 ravidubey8851 on Nov 12, 2017
My docket no[protected], booked from ak mukharji road hub kolkatta in tci xps on 8th nov 2017, still up to 12th nov it is in dhankuni hub kolkatta, even after too many follow ups, in dhankuni hub people are also not responding at all, they are treating like customers are no one, no one is available there to listen customer call after 7pm till 9am next day. Very bad experience with tci xps. Shame on you guys....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Tci Xps — delivery time of material [Resolved]

 dustusherin on Nov 8, 2017
Sir,
I am from pioneer sales services & spares pvt ltd, authorize spare parts distributor of bajaj auto limited. We book a material having lr no.[protected] dated 19.09.2016. Still now material is undelivered from your end. During last four days we are informed that material is lying in your dankuni hub. After doing repeated followup still they are not showing any initiative to delivered the the material. According to them, they are trying to find the material and they will delivered the material when they find it. Generally vor (Vehicle off road) materials which are very urgent are delivered...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Tci Xps — 18.10.2017 dispatch material not received yet [Resolved]

 ShaJain on Nov 3, 2017
We have not receved my parcel yet when parcel is dispatched on 18.10.17 . Expectwd dileivery date is 26.10.17. I have running education institite which have only 2-3 months courses. 15 days past in courier service.we are daily assure to students that 1or 2 days coming your materials but i havr not received yet. So please send material as soon as possible....
Complaint comments  Read comments [1]Complaint category Education

Tci Xps — not delivering consignment to party [Resolved]

 Medirex on Oct 28, 2017
We have booked a consignment of 6 cartons from Ambala City, Haryana to Sarkhej Ahmedabad, Gujrat on 16th October, 2017 wide L.R. No.[protected].
On tracking it was showing that goods have reached at destination on 21st October, 2017.
But till date the consignment has not being delivered to party and on asking the concerned person at TCI Express Office Sarkhej, every time he gives a lame excuse that we do not have a delivery boy who can deliver goods to the party.
Consignment contains Human Medicines - Perishable Products, if they get spoiled then who will be responsible for...
Complaint comments  Read comments Complaint category Pharmacy

Tci Xps — material not delivered on time [Resolved]

 sterilgene on Oct 25, 2017
We are not receiving the material on time, and we are facing other issues like

1. Material not delivered at factory – (Tci is charging us door delivery and make godown delivery)

2. Gst billing not happening as per its regime, like we haven’t received the original for buyer / invoice for the last supply itself till now.

3. And unprofessional approach...
Complaint comments  Read comments Complaint category Public Transportation

Tci Xps — not received the material [Resolved]

 peter'son on Oct 23, 2017
The materials had purchased from m/s, acme fluid systems, ahmedabad, gujrat and they had dispatch the same on 11/09/2017 to frigerio conserva allana pvt limited, mourigram, howrah, vide your docket no[protected] dt 11/09/17. The materials are laying on your godown at kolkata since 21/09/2017. Several time we have contacted with your representative regarding to supply the materials to our factory. But till date we have not received.
Enclosed scan copy of your docket no for your ready reference

Please deliver the materials to the following address urgently.

Friger...
Complaint comments  Read comments Complaint category Other

Tci Xps — misbehaving [Resolved]

 DrSuvajit on Oct 20, 2017
Tracking i'd. [protected]
Tci xps
One madam in customer care/service unnecessary misbehaved and harrassed when i asked about the status of delivery of my article.
This kind of unnecessary harrassment is totally unjustified and unwarranted.
Madam should be identified to make her good lesson before harassing any customer.
Request you to deliver my article at the earliest.
Thank you....
Complaint comments  Read comments Complaint category Home & Garden

Tci Xps — false commitment from the "xkrp (kr-puram)" branch causing problem with our business image. [Resolved]

 DjSufyan on Oct 18, 2017
I m sufiyan islam, cs manager with olivetheory.com is so not pleased to redress this grievance, please check the above docket number, the said branch "xkrp (Kr-puram)" received this shipment on 17-oct-2017 18:26 as mentioned on your tracking webpage. On calling the branch number ([protected]) mr. Tripathi confirmed that that we have received it, as the receiver of this product (Our customer) is a working person he wanted to know when it will be getting delivered as he may not be present at home to receive it, hence we took a verbal conformation from mr, manoj kumar[protected], we were informed...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

Tci Xps — non delivery of product [Resolved]

 NP Arora on Oct 18, 2017
We are trying to get through the bangalore tci express kr puram branch for my delivery
Day 1 (14 oct), we have received
Day 2 (16 oct) branch manager said they have missed the receipt kindly share address again
Day 3 (17 oct) delivery person said "we do not deliver, we are standing at one point, you have to collect 30 kg parcel from 2 kms away, you are a female we may oblige you on certain conditions for door step delivery" later on phone not reachable & branch manager not responding
Day 3 (18 oct) we may try to deliver today, our driver is new, whatsapp location shared...
Complaint comments  Read comments Complaint category Utility Services

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