TCI XPS Customer Care
TCI Group
Customer satisfaction rating: 57%
Submit a Complaint
241
COMPLAINTS

TCI XPS Customer Care

TCI Group

TwitterFacebookLinkedInGoogle+
Address
TCI House, 69, Institutional Area, Sector-32
Gurgaon
Gurgaon District
Haryana
India - 122007

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
157
down
78


Fax:
Fax:
+91 12 4238 1611  

Customer satisfaction rating
57%
Complaints
241
Pending
5
Resolved
135
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

TCI XPS related photos (50)

TCI XPS Complaints & Reviews

Sort by:

Tci Xps — non delivery of goods and unprofessional behavior of staff

 AK BBsr on Jul 15, 2018
My consignment no.[protected] was booked on 29th June'18 in Indore & expected date of delivery was 4th JUly'18 in Bhubaneswar. Consignment reached Cuttack on 7th July and till date its not delivered to the destination. Its PATHETIC SERVICE from such reputed organization. Local staff are not cooperative and make false commitment again & again since 11th July to till date. They have excuses all the time of no manpower / no vehicle. MY whole day was wasted waiting of delivery on 14th & 15th July'18. The attitude of bhubaneswar staff is unprofessional and irresponsible. Such disappointing service compel...
Complaint comments  Read comments Complaint category Furniture

Tci Xps — not getting docket copy from tcixps agartala branch

 Gopal das agartala on Jul 10, 2018
Dear sir,
I m from Tripura. Getting suffered by R p sing
Tcixps agartala authority. He is not providing docet copy.
Today we booked materials from agartala but rp sing told don't come now, I m busy. After that when we request to book materials. He told to left the materials in godown, after 30mints he will send docket copy by whatsapp.
But I called him 100times still now I did not get docket copy. Now his mobile is switch off. Please help in this regard.
And alaways this situation happening.
Thanking you...
Complaint comments  Read comments Complaint category Other

Tci Xps — not delivering my consignment

 Kranti Juneja on Jul 5, 2018
Dear sir
            this is to bring in your kind notice that once again i am facing problem regarding my consignment.
The tci express ghaziabad received my consignment on 25 june but still not delivering my consignment despite of continuous reminder and follow up.
Every time they use to say tomorrow will be delivered.
Today in morning when i went to tci express ghaziabad they told me that talk to your company, i told them that it is a paid consignment so why should i talk to my company then they said that your company is not paying us enough to deliver your consignment.
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Tci Xps — delay in delivery of courier

 nishant666 on Jul 4, 2018
Sir/mam
i want to submit a complaint about the irresponsible and non serious service of your jammu and udhampur branch.
My courier (docket no.[protected] arrived from dharuera reached jammu on 02-07-18 but i have not recieved it till the date . My delivery address is mere 60 kms. From jammu and its a forelane highway so you cant excuse for distances. None of your service staff contacted us for the delivery . Even i called them 5 times and they are giving me a very ignorant responses. I will rate you 0/5 in every aspect everywhere anywhere on the internet and other feedbacks .
Really...
Complaint comments  Read comments Complaint category Car Service Centers

Tci Xps — complaint no.: 296606

 hitech controls on Jun 24, 2018
Tci express docket no.:[protected]
Material was received at aligarth godown on 19.06.2018 but till date the material has not been delivered to our enduser. Our production has stopped due to non receipt of this urgent material.

Will you please investigate the matter for such negligency of your person.
Each & every day we are follwing up with the concern person of tci and same reply we receive today we are sending.

Our customer is going to deduct some amount from our bill as a penalty. If we will not get proper response from your side. We will discontinue...
Complaint comments  Read comments Complaint category Products & Services

Tci Xps — material not delivered in time. material hold at tci godown for last 7 days

 A Das Radico on Jun 24, 2018
Ref docket no.[protected]
Material was received at dankuni godown on 18.06.218 but till date the material has not been delivered to us. Our production has stopped due to non receipt of this urgent material.

Will you please investigate the matter for such negligency of your person.
Each & every day we are follwing up with the concern person of tci and same reply we receive today we are sending.

Request for your necessary action please....
Complaint comments  Read comments Complaint category Business & Finances

Tci Xps — delay to deliver transport (5 cartons)

 Namita Sharma1 on Jun 23, 2018
My transshipment information is showing on tci express tracker that it reached on 21st june by 04:54 to bhadohi, but still its not reached to my destination.
My baggages materials are very urgent and there is no proper information about tci bhadohi branch details, contact no. Anything.
I request that please provide me the proper address and contact no. Of such person, to whom i can contact and i will send my own vehicle to collect my materials.
Its really urgent we are already late.
My address is to deliver the material is agarwal auto sales, mahindra showroom, bharuhana,...
Complaint comments  Read comments [1]Complaint category Car Dealers

Tci Xps — doc no. 247423960 & 247438354

 Hiren Chetia on Jun 19, 2018
In doc[protected], 5 pkgs 150 kg, freight charges 6431 whereas doc[protected], 35 pkgs 280 kg charges 5230, Why?
We have call Tinisukia dealer for equiry and they have confirm about receiving 35 pkgs. But when we send for pickup, they inform about receiving only 20 pkgs and ask for full payment.
But they are not going to deliver the tools in our showroom and we have to resend for pickup costing us double freight.

Worst service ever got...
Complaint comments  Read comments [1]Complaint category Products & Services

Tci Xps — delivery delayed and charges is high [Resolved]

 Ak lenka on Jun 6, 2018
Dear sir,
I have booked two packages of item from ahmedabad on 11/05/18 to cuttack odisha charges is rs 1546/- while other transport company for same material is approximately rs 900/-, and the expected delivery date was 16/05/2018. When i was contact on 17/05 they said your only one packet has come and another packet gone to m. M nagar tamil nadu due to their internal problems why iam suffer, from that day i contact on m. M nagar, booking office, head office finally the packages has come on 05/06/2018, but one packet i received on open condition. So sir kindly look above matter and the...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Tci Xps — consignment delivered in damaged condition. [Resolved]

 diamant triumph on Jun 1, 2018
Dear sir / madam,

The consignment has been handled roughly and all the material inside got damaged. Images of the consignment have been provided below.
Please find attached our invoice copy and your docket receipt for your kind perusal.
The damaged and unused material is lying at delivery site, in case your insurnace person wants to come for a survey. Please let us know if you require anything else from us.

We have already raised a complaint through tci express customer care service but no proper response. Provided all the images and documents.
...
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Tci Xps — rebooking of goods [Resolved]

 Chetan jain74 on May 30, 2018
Dear sir,
Kindly rebook the goods for the l. R no:[protected] dtd-28/05/18 bearing 255 cases, send by scott-edil pharmacia ltd-baddi.
Inv-gst000959 & gst000960 respectively). Kindly note we shall not accept the goods in any situation since the goods is send without our order & without our knowledge. Also we have the space problem since our office is under renovation & it was very well informed to the co's official. Kindly proceed with the rebooking & oblige....
Complaint comments  Read comments Complaint category Pharmacy

Tci Xps — material not delivered [Resolved]

 nishant30009 on May 29, 2018
Dear sir,

As per the doc no. And tracker. Material was expected to deliver on 27.05.2018 but not yet received. We are facing major loss because of it. Talked to the senior person in tci no=-[protected] but he is also no supporting and saying do whatever you can do but we will deliver the material after two days. We dont expects thimgs like this from tci express. This material was deliver from banglore in tci express because we wanted the material on urgent basis but now it has become our biggest mistake. Please support although we will never use tci express next time and will advice...
Complaint comments  Read comments [2]Complaint category Travel Agents

Tci Xps — docket no. 334997493 - not delivered the material [Resolved]

 Bharat_Danieli on May 25, 2018
Dear tci team,

We are inform that a consignment in the name of m/s vedanta limited was booked by tci xpress on 05.05.2018 from chennai, material was reached at ponda, goa from hubli tci on 10.05.2018 but now again material diverted to ponda goa to hubli,

After 15 days, till date material not delivered at designated place, consignment is booked for door delivery. We are following up since last 15 days but unfortunately material not delivered.

Request you to please look into this matter and arrange delivered the material by today / tomorrow
Complaint comments  Read comments [1]Complaint category Other

Tci Xps — arrogant and rude delivery boy [Resolved]

 Sunil R. Palleri on May 18, 2018
I have experienced such an arrogant and rude behaviour from same delivery boy. One of worst people and service by tci.
As my company pays for door delivery.. This person refuse to give.. And keeps the goods on parking area or in front of gate. His name is aakash from tci ambi.
If tci have some care for its customers.
Dont keep people like this in service..
Or this problem i have faced three times in a single month...
Complaint comments  Read comments Complaint category Other

Tci Xps — over charge of my product [Resolved]

 Vaibhav Sharma Jnd on May 18, 2018
Dear sir, iam from jnd music world & a regular customer of tci, & frequently my stock arrive from kolkata.. & always there is rs. 800-900 builty charges.. But this time bcoz of some confusion they have opted mistake of overweight or something.. & my builty charge goes 1700+...
I request u to pls check the details before providing it to me..
Iam not in a condition to give over builty charge.. Bcoz my costing will increase.....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Tci Xps — complaint regarding the consignment no - 247528046 [Resolved]

 darsh1 on May 14, 2018
Hi i had couriered 4 carton boxes weighing 59 kgs from manipal to kolkata on the 27th of april, 2018. The online tracking shows that the boxes reached the xps destination on 5th may but since then there has been no communication with us. We have not received any calls, messages emails whatsoever. Also after continuous trials of calling the kolkata region tci express they lodged my complain and told me to expect a call within 24 hours but nothing happened. The complain number was 287778, and date of complain was 11th may. The female on the phone assured me delivery before the 12th of may but yet...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Tci Xps — not providing gst bill at the time of delivery of the goods [Resolved]

 gaipl on May 10, 2018
Sir docket no[protected] TCI EXPRESS LTD dt[protected] booked from ajmer come to dellayed delavery on 10/5/2018 and asking the gst bill for docket to-pay for which we have to pay amount on asking gst bill they refuse th delivery and lift the consignmnet take back to the wherehouse even after we offered payment cutting the gst tax only freight and on producing gst bill the palance payment promised

please let us know we do not have right to ask gst bill for our payments

for our right we have written you the compliant and the rude behavoiur of your godown staff speaking...
Complaint comments  Read comments [3]Complaint category Tax Services

Tci Xps — consignment not delivered/delayed delivery [Resolved]

 dayalandsons on May 8, 2018
I booked consignments on 2 may, 2018 and it is almost a week and the consignment is still not delivered.
The consignment numbers are provided below.
Consignment number:[protected];[protected];[protected]
Of the three mentioned consignments, first one is for faizabad, uttar pradesh,
And the rest are for lucknow, uttar pradesh.
All the three consignments are still not delivered.
Kindly make sure that all of them are delivered as soon as possible....
Complaint comments  Read comments [1]Complaint category Pharmacy

Tci Xps — missing one box out of three box delivery [Resolved]

 Kirti NDT on May 5, 2018
We kirti ndt & engineering services from dombivali maharashtra send delivery from dombivali maharashtra to ponda goa having dwb no[protected], this delivery having three box, today receiver get call from ponda goa office, receiver reach ponda office but they said they received only two box, as we send three box, your pond service person don't know anything abut missing one box also he not support or cooperate to check status of one box,

Please provide what is status of missing one box...
Complaint comments  Read comments Complaint category Products & Services

Tci Xps — not arranged delivery [Resolved]

 prince board on May 4, 2018
Dear All,

Please update docket[protected] consignment immediately along with delay reason.

Material booked on door delivery basis for ranchi and reached before week. But not delivery till date to consignee after many time request to ranchi branch, toll free no and bhiwandi hub.

No buddy serious and all the people wrong commitment for delivery of goods....
Complaint comments  Read comments Complaint category Movement & Delivery

Recently Discussed

4 days ago
Tci Xps
not getting docket copy from tcixps agartala branch
5 days ago
Tci Xps
not delivering my consignment
9 days ago
Tci Xps
delay in delivery of courier
9 days ago
Tci Xps
delay to deliver transport (5 cartons)
18 days ago
Tci Xps
doc no. 247423960 & 247438354

Featured Complaints