| Address: | Authorized Dealer Contact Info – SUDAMA RAWAT (08127789555) | | Website: | Authorized Dealer Contact Info – SUDAMA RAWAT (08127789555) |
I am writing this letter to file a complaint against TCL India for providing me with a duplicate motherboard for my LED TV. I purchased the TV on 2nd Aug’2018 and it stopped working on 28th July’2023.
I contacted the customer support team at TCL India and they raised the complaint. TCL’s authorized service centre sent a technician to repair the TV on 12th Aug’2023 finally after lot of follow-ups. The technician informed me that the motherboard of the TV was faulty and needed to be replaced and there will be warranty of 6 months on the new motherboard.
On 12th Aug’2023 - After replacing the motherboard, the TV worked for a few days but then stopped working again. I contacted the customer support team again on 18th Nov’2023 and till now there is no response from TCL India. Also when I followed up again today then got to know that they have already closed my complaint.
now no one is coming from the authorised service centre to change the same which is still under warranty until 12th Feb’2024. Also pls see the attach bill which they had provided to us, as per TCL their authorised vendor company is “VAEG INFORMATICS PVT LTD” and the bill what they had provided was in the name of some other company “M.R.Traders”.
Authorized Dealer Contact Info – SUDAMA RAWAT ([protected])
We contacted another technician to check what is the fault in the TV this time, the technician informed me that the motherboard that was replaced earlier was a duplicate and old one with lot of scratches on it. I was shocked to hear this and immediately contacted the customer support team to register a complaint.
However, the customer support team has not been able to resolve the issue and I have been facing a lot of inconvenience due to this. I request you to take strict action against TCL India & their Authorized Service centre for providing me with a duplicate motherboard and causing me mental agony and financial loss.
I have attached all the relevant documents along with this letter and request you to take necessary action at the earliest.
This was my biggest disappointment with your company’s product, and I look forward to a speedy resolution of this problem. Was this information helpful? | 
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