TCL Complaints & Reviews

I purchased a QLED TV from Amazone on 20th Jan and after 6 months there is a panel issue. I already opened a case with TCL on 7th and on 8th engg. visited and took all details that required to procced this case further. But till now there is no solution and I tried to connect with TCL team with email as well on call on daily bases from last 1 and half month and there is no solution.
I would request you please help me on this issue...

Noone came to check the AC. I have raised the complaint couple of days back. Everytime they said they will send someone. But noone came...

Tv not working...

This is regarding my TCL TV Model no:55P615 service issue. I purchased my TV on 30.04.2021 with a 3 years warranty. It was working fine till last year (2022). But from Jan 2023 there was a spoke formation in the LED which was not clear by itself. On 22.11.2023 I raised a service request for this issue. Since TCL stopped manufacturing this model (TV P615) they don't have a new spare (LED) to replace my defective LED. So I have been informed...

I am writing this letter to file a complaint against TCL India for providing me with a duplicate motherboard for my LED TV. I purchased the TV on 2nd Aug’2018 and it stopped working on 28th July’2023.
I contacted the customer support team at TCL India and they raised the complaint. TCL’s authorized service centre sent a technician to repair the TV on 12th Aug’2023 finally after lot of follow-ups. The technician informed me...

I have purchase your TV on 07/07/2020, and TV have warranty now TV have issue and i have raised a complaint but they says TV as no warranty, I have called to customer service and provided bill copy and warranty details as well, then the advisory says we have updated and your TV as warranty but from the end of technician it says out of warranty and technician is not visit still, I am trying to solve this issue from past 8days still same response,...

I had purchased the TCL Tablet on 19th August 2022 from Flipkart and it started malfunctioning for auto rotation. It is under 1 year warranty and the service center is asking for money and told me I had edited the invoice. The service guy was rude and cut the call multiple times. I had approached the TCL service center multiple times via email and phone and they did not respond properly. The service center mentioned in pune(where is my work...

Dear Sir/madam,

I have made the purchase for P735 in July 2022. The unit was change twice due to dark patches on the screen and was never resolved.

The TV simply turn off while I was watching programmes. It took more than 1 week to organise for collection and now more than 1 month to repair! And yet no news from your customer service, simply telling me to wait for technician.

No reply from TCL...

I have purchased one sound bar from TCL website and paid the full money. But when delivery agent came to deliver the product, told me to sign and give mobile number, Aadhar details but I declined to give the mobile number and details. I told if you want then only I will show my adhar and put sign. Delivery guy didn’t deliver the product and updated that customer refused the product. After that TCL team told me that they will deduct 10% cancellations charge, 2% processing charges and courier charge both ways. TCL cheating the Indians so never buy TCL products.

This is to inform on my TCL TV Issue when TV turned on, many vertical lines appears.
I contacted the TCL customer care and Service Engineer visited my premises and confirmed Panel Failure. TCL confirmed NEW TV Replacement (model 55P635) as unit is under warranty. The issue was lodged with TCL on 13/Dec/2022 it’s been 37 days exactly with multiple follow-up on calls to customer care & service centre but there is NO resolution to my issue. TCL Customer Care is closing all tickets that I’m raising irrespective of issue not resolved.
Following are Incident ID’s associated with issue - IN[protected], IN[protected].

Initially the problem was about the TV not being delivered. I had to follow-up every alternate days with the customer care to know TV delivery date. I would have called customer care (atleast 150+ calls for hours & hours), they gave false details TV will arrive today but it never happened. On 13/Jan/2023, 2 delivery boys have come for TV delivery. I was dissatisfied & unhappy seeing the TV carried by the delivery boy in his hands & brought on scooty. TV was wrapped in thin plastic cover & delivery boy (sanoj) was THREATENING to accept TV as-is. He was making me feel uncomfortable with his looks. I called customer care, informed my concern even they agreed to share issue via mail & hence I denied TV.

Below is help needed -
1.I will not be in a position to accept the TV with serial no. (2208AJB183887B00092) handled recklessly & was brought to my home in a total unboxed, unsealed state.
2.When company had clearly confirmed multiple times on a RECORDED LINE that a NEW TV unit will be delivered as a part of the replacement then I’m expecting that a NEW TV unit should be delivered in a proper box and in a sealed condition for me to accept it.

I m purchase the tv on march 2022 and company are giving 3+1 year warranty . but tv are not working on 25 oct. 2022
and i complaint on customer care a company technician are come at my home but not solve my problem he said other technician are come and repair the tv last 2 month are continue technician are visit but not Solve the problem service center and costumer care both are not giving proper answer service center person are not pic call. After 45-50 days i am frusted and i complaint many times but the said please mail your problem on email but no reply on mail the #TCL INDIA service is very poor or 3rd class my monthly cable bill huws pay?? now i decided the going on consumer forum.
TCL INDIA very poor services dissatisfy

Complainant mobile number: [protected]
Complainant name: Yasir Hussain Khan
Complaint number: PK[protected]not sure)
I purchased LED TV from TCL through DARAZ and after a few months, my TV screen turn black and I am suffering since 23rd of July, 2022.
TCL company deserves to be rated as the worst customer care service. TCL call center accepts that they don't have any information related to my query and they...

TCL 65" SMART TV
I purchased TCL TV FROM THE RELIANCE DIGITAL SHOWROOM AT THANE GHODBUNDER ROAD, IN JANUARY 2021. IT CARRIED 3 YEARS WARRANTY. MORE THAN 15 DAYS BACK SUDDENLY THE TV STOP WORKING INSPITE OF MY NUMEROUS COMPLAINTS AND FOLLOW UPS, I AM GETTING EMPTY PROMISES FROM BIOTH TCL COMPANY AND RELIANCE DIGITAL SHOWROOM, AND MY TV STILL NOT SERVICED.

IN WARRANTY IF THE COMPANIES UNABLE TO SERVICE THE TV ON TIME THEN WHAT IS THE USE OF PURCHASING SUCH TELEVISION . I request people to be careful before purchasing such televisions from TCL or from Reliance digital as their customer services is v.poor

MY TV iffalcon 50 inches having 6 months of warranty but TCl company is replacing with refurbished tv and same confirmed with customer care of tcl that they are replacing my TV with refurbished TV and i have call recording too please help me with this i need my full refund

I had purchased tcl led tv 43 43 p8 on dated 17/11/19 and currently facing problem in monitor, one horizontal line moving top to bottom in different intervals, intially checked with tata sky and changed the setup box but problem in still continue, again checked and found there is power in HDMI port which creates this issue, please arrange to check this issue.

I raised a service request for TCL TV one month back, After continuous followup 5 days back the technician took the TV for service till now no response from them, custome care people are telling that still service center havent received the product, They could have provided the alternate product until they resove the issue....

I bought TCL 65 inch TV in 2019. On 7 Jun 2022, the TV stopped working and I lodged a service complaint with TCL through their service toll free line. Service technician from Xpert Hometech Solutions, Bangalore visited my home and upon inspection informed that one PCB board needs replacement as the part got damaged. Since the TV was out of warranty, I have placed order for replacement part. Since then I have been following up multiple times with the service agency (Xpert Hometech Solutions) as well as contacting the service team through toll free number - however, till date I haven't been informed on any specific timeline for delivery of the replacement part. I have been told that the delivery is delayed as the product is at its end of life. All my attempts to get the right information on delivery have failed and of late my calls to Xpert Hometech Solutions are not being answered.

My complaint no: IN[protected]

I buy a TCL company product ac this product no working to last week this is diffact in vich comprastior I alart information on company customer care number But company not agree and not solve my problem This product is under warranty but company not ready to solved my problem My recuaist making leagl action under consumer [protected] provide me product replacement service Thanks

Display not cracked but display line

I purchased a 50 inch TCL Roku tv in Feb 2021 last week I turned the tv on and there were vertical colored lines going up the tv I did all the suggested trouble shooting except for the factory reset I wanted to get my password information all together to be able to put the channels back in. When got it all together and went to do factory reset the screen would only come up white with the colored lines. I called the manufacturer and was pretty much told too bad I will never purchase another TCL product again

My husband Rajesh bought TCL P65 series 127cm (55 inch) Ultra HD (4K) LED Smart TV 55P65US in September 2019 through flipkart. Having 3 years warranty with it. and the Seller Registered Address in flipkart is "Source Right, No 90/2, Reddy Compound, JP Nagar 7th Phase, 4th Main Road, BOB Colony, Puttenhalli, Banglore-560078". From November 2021 onwards tv screen is blurring. so that he have informed customer care on 15 December 2021 . The...

Dear Sir/Madam,

I had purchased a TCL 43 inch Android Led TV in October 2021 with the reputation of your brand name in mind.

The TV worked well till January 2022 but suddenly the display of the TV stopped working. For this I had raised issue through the retailer bearing case id-IN[protected].Your service engineer visited our home with defective TV parts and assured us that your TV will be repaired very soon.

I have been waiting since then but no one has come yet and even the service centre people regularly assures us that next week your TV will be in order.

After waiting for 2 months its painful for me to write the mail because I haven't expected such a poor service by your company. I could have gone for other TV brands.Even under the warranty period if you give such a delayed response so what we can expect after the warranty period.

So, I request you to resolve the said issue as soon as possible. I have Sent lot of mail to [protected]@tcl.com but they give irresponsible response.If you can't arrange parts then atleast replace TV.I am very discouraged by your service. never buy anything from TCL brand .its the worst brand.

Yours faithfully
Customer
Case id-IN[protected]

I have logged a complaint on 9th mar 2022 of my TCL 40D2930 Television. The technician has visited and display manufacture a issue in display. He told told me that the isssue was clear with in 10 days, but never came again. I have called service center and I have been told many times

but no response again again one week wait ...

still no response

I have logged a complaint on 21st Feb 2022 (IN[protected] of my TCL 40D2930 Television. The technician has visited and diagnosis a issue in my board and this would cost me Rs.3, 000 as the TV is out of warranty. I have agreed. After 3 days he came again but with a wrong board. He told told me that he would came again after 2 days, but he never came again. I have called service center (MB : [protected]) and I have been told that board will...

Hello there,

I would like to inform you that today a person has came and installed a TV by saying that this is the sent by tcl.

The quality of tv is not good at all neither the panel is bright nor clear(Even at 4k) and there are so many blurry lines on the tv.

I am not satisfied with the solution provided by TCL.

I don’t know whether TCL had sent such defective model or somebody else has changed the product before being delivered.

Please look in this matter and provide me solution which I am eligible for.

Sir,
I have Bought TCL LED 75P715 on 16-nov-2020, directly from TCL India Website for my father 75th birthday.
1. Screen went off in October 2021, i registered a complaint on
18 oct - ticket number - "IN[protected]" - after a month they bought new replacement screen, which is also not working and they closed the case and opened new one.
2. 24 nov - ticket number "IN[protected]" - they opened new case and they said they have ordered replacement for new TV. till date nothing has come - after repeated calls and whats app messages - they said they will give refund - deducting GST (GST amount 28000/-) and depreciation cost. (Why should i bear GST Amount) today when i tried to follow it up. customer care person told they have ordered new TV and asked me who has told me that i will get refund.
3. Attaching you screen shots with TCL regional head whats app messages.
4. can u please help me in getting my amount fully refunded.
thanks,
Aravind.
bangalore,
[protected]

Display board problem

It has been more than 4 months TV replacement has initiated. It has not delivered yet. IN[protected]...

To Whom It May Concern,

Dear Sir /Madam,

My name is Kamilla and I am writing this in relation to my unpleasant experience with Tcl and being unable to resolve this issue. Which I have been trying to resolve for over 6 months.
I purchased a TCL Television last year in August with a one year warranty remaining .
After about 4 months of the purchase I raised an issue with TCL about the stand by time of the TV. I spoke to 5 different individuals and the issue wasn't resolved. So I gave up. As it wasn't a major issue. Then a few months later. My Television suddenly went onto restriction mode. I tried every thing possible to get it out of restricted mode. The master pins wouldn't work. A factory reset option wasn't successful either. I have spent over 8.5 hours on the phone between consultations and team leaders and supervisors and the issue remains unresolved. And now I have been advised by the consultant that now the warranty is finished and there is nothing that can be done about it. .
So before going to consumer affairs and launching an official complain. I thought I would give it one last try to resolve this with Tcl internally. I can be contracted on[protected] or at [protected]@gmail.com if you have any further question.
I hope to hear back from your complaints department so this issue can be resolved as quite frankly I am very frustrated and disappointed in the service I have received from TCL

Kind Regards,
Kamilla Kakar

I have bought a TV set of TCL india IFFALCON LED 55k71 from a local dealer on 31 oct 2021 and just after a week it starts giving us trouble. Screen turned off while sound is still on in background. I have filed a complaint to the dealer and even to company complaint box. Now they are saying we will repair it which is not fair. I have payed for a new TV set not for an old crap. I want to replace it not to fix it. Very bad customer service.