Complaint regarding repeated manufacturing defect in TCL 55C6K LED Television and demand for replacement with a brand-new sealed unit under warranty.
I am constrained to lodge this formal complaint regarding the repeated failure of my TCL LED Television despite replacement under warranty. The facts narrated herein clearly demonstrate that the television suffers from an inherent manufacturing defect, causing me considerable inconvenience, mental harassment and complete loss of confidence in the product.
1. Purchase of Television
I purchased a brand-new TCL 55C6K Mini LED Television from Vijay Sales (India) Pvt. Ltd., Bopal, Ahmedabad on 02.08.2025 (Invoice No. ABL-F-SIRT3007) for a consideration of ₹49, 000/- against Tax Invoice.
Being a reputed international brand and having purchased the television from a reputed retailer, I expected a premium quality product with reliable after-sales service.
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2. First Manufacturing Defect
During the last week of January 2026, I suddenly noticed that the front panel of the television started opening from the TOP right-hand side, despite the television being handled with utmost care and never having suffered any external impact.
Accordingly, I registered a complaint with TCL on 24.01.2026, which was acknowledged by your Customer Care through SMS.
After inspection, your service engineer attended my premises and instead of repairing the television, the entire unit was replaced on 26.01.2026 under Job No. IN[protected]-02. The service report specifically records the job as "Pull Out Replacement."
The replacement television supplied to me appeared to be a refurbished/repaired unit instead of a factory-fresh sealed replacement, which itself was highly disappointing.
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3. Same Defect in the Replacement Television
Shockingly, within a few months, the very same defect has reappeared in the replacement television.
This time, the front panel has opened from the TOP left-hand side, exactly similar to the previous defect.
The enclosed photographs clearly demonstrate that the display panel has separated from the television body.
It is extremely difficult to believe that two separate televisions would develop the identical defect unless the defect is inherent in manufacturing or assembly.
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4. Recent Service Visit
On my latest complaint, your service engineer Mr. Gunjan Parmar visited my residence on 28.07.2026 around noon.
During inspection, he:
• inspected the television thoroughly;
• recorded videos of the defect;
• informed me that the television covers were not properly fixed;
• completely removed the rear cover;
• re-fitted and tightened the same after consulting his higher authorities.
When I specifically requested replacement of the television with a brand-new factory-sealed unit, considering that the warranty is due to expire within a few days, he expressed his inability to decide the matter.
He then contacted Mr. Rajnikant Solanki, stated to be the senior service head, from his personal mobile phone.
Mr. Rajnikant Solanki advised me to:
• wait and observe the television;
• continue using it;
• report again if the fault reoccurs.
He further verbally assured me that the present complaint would remain open for approximately 7 to 8 days.
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5. My Serious Apprehension
My television warranty is due to expire on 01.08.2026.
Therefore, I have genuine and reasonable apprehension that after expiry of warranty, TCL may refuse replacement or further service by taking the plea that the warranty has expired.
The verbal assurance allegedly given by Mr. Rajnikant Solanki has no legal sanctity.
No written assurance has been provided.
As a consumer, I cannot be expected to rely merely upon oral statements while dealing with a high-value electronic product.
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6. Manufacturing Defect
In my respectful opinion:
• the original television failed;
• the replacement television has failed with the identical defect;
• both televisions have exhibited identical panel separation.
This clearly establishes an inherent manufacturing and/or assembly defect.
The repeated occurrence of the same defect completely destroys consumer confidence in the product.
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7. Deficiency in Service
I am extremely disappointed by:
• supply of a replacement television that appeared to be refurbished/repaired;
• repeated occurrence of the identical defect;
• temporary adjustment instead of permanent resolution;
• absence of any written assurance despite expiry of warranty being imminent;
• continuous inconvenience caused to me despite purchasing a premium television.
Such conduct amounts to deficiency in service, supply of defective goods, and unfair trade practice under the Consumer Protection Act, 2019.
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My Demand
Under the above circumstances, I hereby call upon TCL India to:
1. Replace my defective television with a brand-new factory sealed box-pack television of the same model or higher equivalent model, without charging any amount whatsoever.
2. Ensure that the replacement is not a refurbished, repaired, reconditioned or previously used unit.
3. Extend the warranty appropriately so that my consumer rights are not prejudiced because of repeated failures and delays attributable solely to TCL.
4. Confirm the above decision in writing before expiry of my existing warranty.
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Effect of Expiry of Warranty During Pendency of Complaint
I wish to place on record that this complaint has been lodged well before the expiry of the manufacturer's warranty, when only a few days of the warranty period remain. Since the defect has manifested itself during the subsistence of the warranty and has been duly reported to TCL and its authorised service personnel, the rights accrued to me under the warranty cannot be defeated merely because the warranty period expires while this complaint is pending consideration or resolution. Accordingly, I call upon TCL India to confirm in writing that if this complaint is not finally resolved before the expiry of the warranty, the company shall continue to honour its warranty obligations and shall replace or rectify the defective television, without any charge, even after the formal expiry of the warranty, until this complaint is finally resolved to my satisfaction. Any refusal to do so on the ground that the warranty has expired, despite the defect having been reported within the warranty period, shall constitute a clear deficiency in service and an unfair trade practice under the Consumer Protection Act, 2019.
Failing Compliance
Please treat this communication as my final representation.
If my legitimate grievance is not redressed within 3 days of receipt of this complaint, I shall be constrained to initiate appropriate legal proceedings before the competent Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, entirely at your risk as to costs and consequences.
I shall also reserve my right to claim:
• replacement cost;
• compensation for mental agony and harassment;
• litigation expenses;
• damages for deficiency in service;
• any other relief available under law.
Additionally, I reserve my right to place my genuine consumer experience on appropriate public platforms and social media, based on factual events and supporting documentation, to make other consumers aware of my experience.
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List of Enclosures
1. Copy of Tax Invoice issued by Vijay Sales.
2. Copy of TCL Service Report dated 26.01.2026.
3. Screenshots of first service request.
4. Screenshot showing replacement job completion.
5. Screenshots of latest service request.
6. Photographs showing front panel separation.
7. Photographs showing model and serial number.
8. Videos recorded by the service engineer during inspection.
9. Any other supporting documents.
Yours faithfully,
RAJNIKANT CHANDARANA
[protected] - [protected]
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