Dear TCL Customer Support Team,
This is in continuation of my previous complaints, and I must express my extreme dissatisfaction and disappointment with the service provided by TCL.
I purchased a 55-inch TCL TV on 2 March 2026, and at the time of purchase, the retailer clearly committed that installation and stand would be provided free of cost within 24 hours. However, even after 20 days, no installation has been completed and the TV is still lying unboxed.
Despite repeatedly calling your toll-free numbers and raising installation requests multiple times, I continue to receive the same response every time. My requests are either delayed or cancelled citing “jurisdiction issues, ” without any concrete resolution or timeline. This repeated and mechanical response, even after continuous follow-ups, clearly reflects poor service handling.
My installation location is:
PIN Code: 483225 – Sihora, District Jabalpur (Madhya Pradesh)
This is not a remote or inaccessible location. Sihora is a proper subdivision, has a railway station, is situated on a national highway, and is just 40 km from Jabalpur city.
Moreover, while raising the service request online, your system automatically accepts and registers the request based on the PIN code. If the system itself recognizes and accepts the location, then on what basis are the requests being repeatedly denied later? This clearly indicates a failure within your service process, not on the customer’s part.
If TCL does not provide installation services in this location, this should have been clearly disclosed at the time of sale. Selling a product with a promise of installation and then denying service afterward amounts to misleading the customer and unfair trade practice.
Further, I am now being forced to consider private installation, which is costing around ₹1500, while at the same time I am being informed that doing so may affect the product warranty. This puts the customer in an unfair and coercive situation, where due to TCL’s failure, I am forced to either bear additional cost or risk warranty loss.
I would like to clearly ask:
Who is responsible for this delay of 20 days?
What is the fault of the customer in this entire situation?
Why was the product sold with false assurances of installation within 24 hours?
Why is the system accepting my PIN code and requests, but the service team is refusing?
Why, despite repeated toll-free calls and requests, am I only receiving the same response without any resolution?
This entire experience has caused significant inconvenience, harassment, and loss of trust in your brand. If such is the after-sales service, it raises a serious question as to why customers should choose TCL products at all.
I hereby request immediate resolution within 48 hours from receipt of this email:
Arrange installation at my location without any further delay, OR
Provide a written confirmation that installation will not be provided and clarify warranty terms in case of private installation.
Failing this, I will be compelled to escalate the matter to appropriate consumer authorities for deficiency in service, misleading commitments, and harassment, at TCL’s risk and cost.
Please treat this as a final notice and act accordingly.
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