TCL — Return money issue

I have purchased one sound bar from TCL website and paid the full money. But when delivery agent came to deliver the product, told me to sign and give mobile number, Aadhar details but I declined to give the mobile number and details. I told if you want then only I will show my adhar and put sign. Delivery guy didn’t deliver the product and updated that customer refused the product. After that TCL team told me that they will deduct 10% cancellations charge, 2% processing charges and courier charge both ways. TCL cheating the Indians so never buy TCL products.