| Address: | 2nd Floor, Revanna's, #1564, 27th Main Rd, 2nd Sector, HSR Layout, Bengaluru, Karnataka 560102 | | Website: | www.tcl.com/in/en |
Sir,
I have Bought TCL LED 75P715 on 16-nov-2020, directly from TCL India Website for my father 75th birthday.
1. Screen went off in October 2021, i registered a complaint on
18 oct - ticket number - "IN[protected]" - after a month they bought new replacement screen, which is also not working and they closed the case and opened new one.
2. 24 nov - ticket number "IN[protected]" - they opened new case and they said they have ordered replacement for new TV. till date nothing has come - after repeated calls and whats app messages - they said they will give refund - deducting GST (GST amount 28000/-) and depreciation cost. (Why should i bear GST Amount) today when i tried to follow it up. customer care person told they have ordered new TV and asked me who has told me that i will get refund.
3. Attaching you screen shots with TCL regional head whats app messages.
4. can u please help me in getting my amount fully refunded.
thanks,
Aravind.
bangalore,
[protected]
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