This is to inform on my TCL TV Issue when TV turned on, many vertical lines appears.
I contacted the TCL customer care and Service Engineer visited my premises and confirmed Panel Failure. TCL confirmed NEW TV Replacement (model 55P635) as unit is under warranty. The issue was lodged with TCL on 13/Dec/2022 it’s been 37 days exactly with multiple follow-up on calls to customer care & service centre but there is NO resolution to my issue. TCL Customer Care is closing all tickets that I’m raising irrespective of issue not resolved.
Following are Incident ID’s associated with issue - IN[protected], IN[protected].
Initially the problem was about the TV not being delivered. I had to follow-up every alternate days with the customer care to know TV delivery date. I would have called customer care (atleast 150+ calls for hours & hours), they gave false details TV will arrive today but it never happened. On 13/Jan/2023, 2 delivery boys have come for TV delivery. I was dissatisfied & unhappy seeing the TV carried by the delivery boy in his hands & brought on scooty. TV was wrapped in thin plastic cover & delivery boy (sanoj) was THREATENING to accept TV as-is. He was making me feel uncomfortable with his looks. I called customer care, informed my concern even they agreed to share issue via mail & hence I denied TV.
Below is help needed -
1.I will not be in a position to accept the TV with serial no. (2208AJB183887B00092) handled recklessly & was brought to my home in a total unboxed, unsealed state.
2.When company had clearly confirmed multiple times on a RECORDED LINE that a NEW TV unit will be delivered as a part of the replacement then I’m expecting that a NEW TV unit should be delivered in a proper box and in a sealed condition for me to accept it. Was this information helpful? | 
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