TCL — Tv busted on inside while watching tv

S

Sonkel11

Address:

78634

We were watching TV when we heard a loud pop. And now our tv has a starburst crack and lines running across. It's only 6 months old and the company is refusing to honor the warranty! They are accusing us of hitting it. This assumption is made by me having to submit pictures of the tv via email. What a scam! Stand behind your product and honor your warranty. A simple google search and you'll see I'm not the first person to be screwed over by this. Be aware you will not get help from this company regarding their inferior product and that is reflected in their CUSTOMER SERVICE.

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S

shrlee

Same problem here and customer is of no help. Barely could understand what she was saying, but the email was clearly written that TCL would not stand behind their product. So I bought in March 2017 at Walmart. Mine also was popping every time I changed channels, then the line across the tv. Something should be done about them not replacing defected TCL tv's.

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