Very disappointed with my experience with TCL India and my TCL QD Mini LED Google TV 65Q6C.
The TV consistently hangs whenever I fast-forward or seek videos in OTT apps like Netflix, Jio Hotstar, ZEE5, Sun NXT, etc. The only way to recover is by switching the TV off and on again. Surprisingly, YouTube works fine, which clearly points to a firmware/decoder issue.
I have already:
Updated the software
Performed factory reset
Cleared cache
Verified internet connection
Coordinated with technician visits
The technician was able to reproduce the issue and even mentioned that either a software fix or motherboard replacement may be required. However, despite this, my service request was closed without any proper resolution.
This is extremely frustrating, especially after spending a significant amount on a premium TV expecting a smooth experience. Instead of enjoying the product, we are repeatedly following up with support for the same unresolved issue.
TCL support keeps asking for videos and repeating basic troubleshooting steps, but no permanent solution has been provided so far.
I sincerely hope TCL India takes customer concerns seriously and improves both product reliability and after-sales service. Was this information helpful? | 
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