Subject – TCL TV’s warranty period related
Dear TCL Higher Management Team,
I have purchased a TCL 55” TV through Amazon online on[protected]. 2 weeks before the TV got issues and I called TCL service center through TCL customer service. TCL Service center at Olavakkod Kerala has sent an Technician and he has confirmed the complaint that the picture tube has to be replaced and its TCL warranty for 1 year has been completed and need to pay the amount. Immediately I have contacted Amazon and explained the scenario then they routed me to do the repair through TCL service center by paying the cash and Amazon will refund the amount after sending invoice to them. For double confirmation I have taken email by saying the same things.
After requesting personally to TCL service center Manager Mr. Shibu has sent me a used TV for temporary purpose until the old TV got repaired by replacing the picture tube. I have paid 30, 300 Rupees to the service center account and the invoice has been sent to Amazon but Amazon team has changed their commitments and says that the amount cannot be refunded with reason the TV got 3 years warranty and no need to pay to TCL and they asks for the Service request number from TCL.
Immediately I have contacted TCL with the same details however there is no any proper response from TCL Kerala Head.
Hence seek TCL top escalation team to look in to this and sort out the issue immediately. Was this information helpful? | 
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