TCS — Dropped several emails to TCS and CTS food card team and haven't got any proper responses for it.

My Old food card isn't working so I have applied for the new one and got it activated as stated by customer care advisor. Now All I Need is to get my money transferred back into my new food card or into my bank account.

I got my old food card from CTS a few years back and I am now employed in TCS and I was using this card till Sep 2020, post which I applied for the new one. Drooped several emails to TCS and CTS food card team and haven't got any proper responses for it.

Kindly help my money get it back to my new food card or my salaried saving account with HDFC. Please Help