TCS — They are not rescheduling my exam held on october 10 despite sending many emails to tcsionhub

Website:learning.tcsionhub.in/hub/national-qualifier-test

I had my exam date on october 10th 2022, and I had prepared a lot for it.It is a paid exam of Rs 999, so i had taken it very seriously .My exam time was 6pm-9pm.I logged in at exact 5pm for registration and completed all the procedures, and at 6pm when i clicked the launch button, i was redirected to the initial page of downloading the portal for assessment which i had done already.
I contacted the tcs helpline via phone, i also sent them mail as told by the tcs helpline person.I didnt get any reply.
I approached tcs livechat the next day for help and they too asked me to mail at tcsionhub.i mailed, but i got no response.I did this about 3 times and hoped for a response.
It has been almost a month now and i got no reply from tcs and i even asked for my refund several times through tcslivechat, to which they are not responding.
I need a reschedule for my exam or atleast a refund.
If anyone knows how to deal with this issue ..Please reply to me in the comment section.
Thank You
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