Teamo Mini — Regarding fraud

I have paid money from pay u money Merchan name is teamo mini and, this is regarding a product (doll), I have got his address and his contact details in from instagram and now he is not picking up the phone and also he is not replying to my mail and calls
Kindly look into the matter and do the needful
And please try to refund my amount.
I shall always be obliged to you for this
I have shared the transaction details in the picture.