Teestory.in — Hoodies picked up for exchange on 11th January 2023 but till now neither money is refunded nor exchange item is sent to me

Order no 327782. Ordered 2 hoodies on 04 January 2023. But due to size issue tried for exchange. On 11th January 2023 at 12.50 pm courier pick up boy picked up the item to be exchanged from me. On 19th January 2023 (mail screenshot attached), Teestory confirmed that they have received the items. Also assured me that exchanged items will be sent to me within 48 hrs. But it's now 28th January 2023, I have neither received money nor the exchange items. Amount was Rs 1299. I have sent many mails to [protected]@teestory.in. BUT NO RESPONSE. I NEED MY MONEY BACK TO MY ORGINAL SOURCE. IT'S URGENT. KINDLY HELP.
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