Telebrands India — product not delivered

I ordered an adjustable spectacle on 19 february, 2019 and paid the required amount asked by the customer executive via a link they send. I made a payment of rs.1564.10 as per their instructions. The payu money id is[protected] and the order reference no. Is2810972..

They are not delivered the product till now and i faced difficulty to contact the company personal. I managed to contact them twice and report the complaint but, they assure me that the product will be deliver within 2 days. It's nearing a month since i placed my order. I hereby demand a full refund at the earliest.

Gopakumar rajan