Templeyatri — Refund request pending for over 2 months

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.templeyatri.com

I had booked a 3 nights 04 days starting from Sep 22 2015. I had made them the full payment by Aug 28th 2015 as per their request. However, due to an medical emergency I had to cancel the trip. I called Temple Yatri on Sep 3rd and informed them about the cancellation. I even sent them an email for the same. I received an email stating my request has registered and they will get back to me shortly. No one called me nor did I got any email reply from them thereafter. I kept calling them but no one picked up my phone. Finally i was able to speak to a lady named Anusree in the accounts department on Sep 22nd. I was asked to send in my bank details which I did immediately. There was no action taken until first week of October where I had to send my bank details again. I received an email back stating I would be getting the refund 50%amount of the total cost of the trip which was INR 13500. I ageed and acknowledged the same through the email. Its been more than 3 weeks now and I am yet to receive my refund. When i call them they do not pick up my phone and neither are replying to my emails.