The Artment — Im complaining about not getting my refund

Website: theartment.com/#modal-12

We had ordered a set of 3 paintings from The Artment mid December 2020. The painting quality was in the worst state. The painting was stapled at the back on a lousy frame with staple pins coming off. We requested them for a return and they told us that our amount will be paytmed to us. The pick up happened on 30th december. After messaging them many many times for the refund- they asked us for 7-10 days to process it. I still haven’t received my refund yet! Plus their customer care services are pathetic. They reply back after days on facebook messenger. No reply on mail or instagram. They have no number where you can contact them. Never had such a bad experience with any company.