I purchased a iPhone 11 in the month of April 2021. As HDFC credit card has an offer of cash back of Rs.5000/- I used it. They informed me that the cash back will credit with in 120 days automatically. I’m in impression that though it’s too long it will credit automatically.but when I reconcile recently I didn’t receive any cash back.
So, I asked the same thing to your team member. He asked me the invoice and statement for last six months.
As they asked I sent it. now they are asking the slip which is generated when I swipe.
No intimation of importance of the slip while swiping but now they want that. And the way your people are asking like without that we will not refund. If it is the case let us know that.
Most importantly the way your people are interrogate how you can forget to ask us after 120days. Now you are asking.
Is it my duty to check for cash back after 120 days are is it your responsibility to credit to card.
I don’t know how these people are serving others. But it’s not my point.
Please take this complaint and resolve as early as possible.
Regards
Vasanth Was this information helpful? | 
Post your Comment