The Chennai Silks — packing of sarees after the purchase at velachery shop - 20.2.2019

Address:

600089

I purchased 8 sarees for rs.17555 at your velachery shop on 20.2.2019 in 2 bills to be given as gift to our relatives in our son marriage. 7 sarees were packed in 1 paper cover and the 8th one in another cover. My wife requested the delivery boy to hand over extra 6 covers as the sarees have to be put in a cover to be given as gift to our relatives. How can we give the saree without a cover? He said it was not possible and would go by bill only. Then i approached the person in the 'may i help you counter' in the entrance. He was very rigid and told me whatever the boy said is correct and he can not advise for any extra cover. I said we are planning to do further purchases in the coming days and if chennai silks can not provide even paper bags, how can we visit it again?. For that he said he did not bother about whether i come again or not. This statement made me angry and emotional and this picked up argument between him and me. Why did he behave like this? If he was not the authorised person he should have diverted the issue to the concerned person: is customer's requirement not important to chennai silks? The person was not polite with a customer. I am very disappointed with chennai silks on today's experience. We are planning further purchases in the same shop. Request chennai silks management to enquire the matter and ensure such incident do not occur in future.