The Mobile Store — 3 times faulty repair under extended warranty

Address:Indore, Madhya Pradesh, 452010
Website:www.themobilestore.in

I have purchased Extended warranty for my mobile. Once I felt an issue with the touch of my phone and I deposited my phone over Mobile Store outlet and I received my phone after 16 days. Within 10 days the same problem happened. Again I visited mobile store outlet. Same process continued and again after receiving my phone same problem of touch. It was third time on 28th November 2015 I have sent my phone for repairing and for the same annoying touch. Now the current status is that they have repaired my phone again and not initiated any refund or return. They assured me that they will replace or refund amount if a customer facing same problem 3 or more times. Now you suggest me how I can be assured that this time I won’t face the problem again. If same issue can’t be resolved in three times than there is no chance of any magic to happen. Please note I was without my phone over 50 to 60 days. And till the date no response from them Extended warranty no: EXWAR2084596
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    The Mobile Store
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    489
    Pending
    0
    Resolved
    175
    The Mobile Store Phone
    1860-267-6767
    1800-425-6363
    1800-209-6363
    The Mobile Store Address
    Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai, Maharashtra, India - 400 070
    View all The Mobile Store contact information