[Resolved]  The Mobile Store — Complaints Against Mobile Store

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/Madam I have bought a mobile Samsung Galaxy SII from mobile store of Pacific Mall Ghaziabad on 25th June 2012 . This mobile was in warranty for one year by the Samsung Company. At the time of purchase we have taken a one year extended warranty under the scheme of Mobile store. On 22nd June 2014 I visited mobile store as I was having some charging problem with my mobile but mobile was working properly and phone was charging through USB and same thing we had shown to employee of Mobile Store at the time of handing over my phone. On 7th July 2014 we got a message that my phone is repaired and dispatched and will be delivered to Mobile Store, Pacific Mall within 2-3 days. When I contacted mobile store they told us my mobile was sent back as they don’t know what was the problem and asked me to contact after one week. After 25 days (12th July 2104) they are saying that my mobile is Water Damage. But this is not possible, my phone was not water damage but still I asked them to handover the mobile without repair and as it was on 22nd June 2012 (In running mode). But now Mobile Store is not ready for it because I don’t know what they did with my hand set as my mobile is completely dead. When I handover them my mobile they never told me that my mobile could be dead at the time of checking even when they open the phone they haven’t told me or take a consent about this matter. After having lots of conversation I am not able to find any solution of my problem, we are suffering from lots of mental trauma as service provider is not giving proper response in this matter. I am writing this mail to consumer court in hope to find out justice because we are simple people belonging to middle class and the company’s like mobile store use to think that they could do anything with customer as customer is alone and helpless Now it’s going to be above a month and Mobile store is just doing mental harassment. I will highly oblizesd you if you take necessary action in this regards and help me to find out justice. Looking forward for your positive response. Thanks & Regards Mohit Garg +91 [protected]