The Mobile Store — Handset Physical Damaged

Address:Gurgaon, Haryana

I have Submitted my Handset to Mr. Madan at sector 14, gurgaon, store on 12th Aug 2015. below are the details: Handset IMEI NO. [protected] Micromax A117 White. Extended Warranty NO. EXWAR1869300. MOBILE NO [protected]. Since 13 Aug to till date i am calling your helpdesk and emailing you as well. but nobody is helping me. Today i had a call with you helpdesk, representative name was diksha, she told me that handset is reached to service centre but after 2 min. she denied that it is not reached to service centre and she dont know where the handset is. then she took me on con-call with store person where i have submitted my handset. and he told me that he dispatched the handset on 14 Aug. and after that he dont know anything about my handset. NOw I am clueless about my handset and FORGET ABOUT REPAIR, YOU PEOPLE DONT EVEN KNOW THAT WHERE IS MY HANDSET. CRAP SERVICE. 2 days later, Still waiting for the reply. called your customer care and got the info that my handset is physically damaged. but at the time of submission to your store, my handset was 100% OK in physical condition and there was a software problem only. but now your people or courier boy may have damazed my handset which is not my concern. May I have the confirmation about repair.
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