The Mobile Store — Highly unsatisfied Service on Extended Warranty

Address:

Krishnagiri, Tamil Nadu

I have submitted my mobile handset under extended warranty schema of The Mobile Store on September 6th 2013 Though they claim maximum time for repair 15 days, it has been a 50 days and i haven't received my phone back. Continuous Enquire at their Chennai/Hosur, I am getting the reply from them saying it will be rectified and delivered to you within 2 to 3 days. Seeing no resolution made I made a complaint at their call center after 20 days after i called customer care (Complaint No.MSCO[protected] always they said they will call me and update with in 2 days. I din't get any call from Customer Care i called them after 4 days and ask them for the status, they said they need another 2 days. I ask them to connect to their senior they connected to Mr.Prasanth, he said we will update within 2 days. I din't get the call from senior Mr.Prasanth, after 5 days i call them again ask for the status and ask them to connect to Mr.Prasanth, he is not ready to attend my call and i ask them connect to Senior to Prasanth, they said Ronoldo will call you, i din't get any call from any one and updated me the status of the phone. After 1.5 months now they are asking 3500+ for service the mobile(They claim for servicing they spend 9500+ and remaining Mobile store will pay) or you service the mobile in Sony and reimburse the money, I ask them to give that in Writting, they are not ready to give that. This is big cheating from mobile store asking the money for Extended warranty.