[Resolved] The Mobile Store — HTC desire 820 service

bhanujkinst

from Tohana, Haryana

Address:	New Delhi, Delhi, 110041
Website:	Themobilestore.in

I had purchased my HTC desire 820 from your store at CP lounge 2 New Delhi. It has 2 years full damage protection insurance and 1 year extended warranty. Last month my phone automatically stopped working without any reason and it was not even switching ON.I visited your store and submitted it for repair on 4 th of this month.I have received a SMS from your service centre that they will not repair it and returning it back saying it is a case of liquid damage.This is a fully wrong statement on your part and I claim that nothing such happened. It is a plot from your side to make it appear as it is a case of liquid damage.Even something like that is there I am not responsible for any such thing.This phone is fully insured from your side for 2 years from your store. If you are nit entertaining me in right manner asap then I shall be filling a case against you in Delhi consumer forum for false promise and fraud.
BHANU PRATAP SINGH
[protected]

+1 photos

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Oct 15, 2016

Complaint marked as Resolved

The Mobile Store customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

The Mobile Store Customer Care's response Dear Sir,

Greetings from THE MOBILESTORE.

As discussed with you, the handset when it was received was found to be liquid logged, which is not covered under Extended Warranty thus this handset was not processed for further repairs and returned to you without repairs.

Thanks & Regards,
The Mobile Store