The Mobile Store — Iphone 7

Address:

700055

I went to Mobile Store City Centre 1 Kolkata on 13/11/2016 to buy a screen guard for my newly purchase I phone 7.
Out of 7 staff no one was ready to fix the screen guard and they keep on passing the job to each other and at last the job was handed over to a lady must a new recruitment who while fixing the screen guard dropped the phone and damaged it.
The scene does'nt end here they claimed that its absolutely normal that the phone may fall from the hand and they are not liable for the damage.
On further altercation I came to know that being a Limited Company (Essar Group) they do not maintain any customer Feed back Register neither they have any Identity card issued by the company and they even cannot write a apology letter for the same.