[Resolved]  The Mobile Store — No response for a product purchased for more than 10 days

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Chennai, Tamil Nadu

Hi, I had purchased the below mentioned product on below mentioned date, and after 3 days of purchase when I called customer care, they are informing that the shipment has been cancelled and they didn't give any proper reason for the same. They just took the complaint and till now I can't able to reach customer care and no response from customer care even after 48 hours. Really this is a bad experience with mobilestore. This is the first time I am using mobilestore online and I afraid this worst experience will create this as my last time usage with mobilestore. Kindly do the needful. Thanks, Dear [protected]@gmail.com, Thank you for shopping at www.themobilestore.in This is your electronic order confirmation for[protected] . Please save it for future reference. You will need this should you wish to contact us in relation to this order. Thank you for authorizing payment for the amount Rs.11, 944 being the total order value. Details of your Order Order Date - 07-May-2014 08:34:19 AM IST Order Confirmation Number:[protected] Deliver To: JANARDHANA BABU P [protected] Qualcomm India Pvt Ltd TVH Agnitio Park, 141, Rajiv Gandhi Salai, OMR, Kandanchavadi, Chennai-600 096. Chennai 600096 TAMIL NADU INDIA Bill To: JANARDHANA BABU P [protected] Qualcomm India Pvt Ltd TVH Agnitio Park, 141, Rajiv Gandhi Salai, OMR, Kandanchavadi, Chennai-600 096. Chennai 600096 TAMIL NADU INDIA Payment Summary Payment Method: Credit Card Quantity Product Unit Price Net Price 1 Samsung Galaxy Core i8262, white Rs.11, 745 Rs.11, 745 1 Extended Warranty For Handsets between Rs.[protected]/-, white Rs.199 Rs.199 Purchase Summary Subtotal: Rs.11, 944 Shipping: Rs.0 Payment Charge: Rs.0 Tax: Rs.0 Discount: Rs.0 Order Total: Rs.11, 944 Please note that all orders are subject to stock availability, and orders are typically delivered within 3 to 5 working days. For some destinations the shipment time may be longer. We will notify you when your order is shipped. In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you or the address provided by you is not under service, we shall inform you accordingly and cancel the item(s) from your order. In such cases your credit card will not be charged. Please see the Shipping Policy on our website for details. We value your business. Hope you enjoy shopping with us. Kind Regards, themobilestore Team www.themobilestore.in is committed to your satisfaction. If you have a question about your order please contact our Customer Care Department at[protected], or e-mail us at [protected]@themobilestore.in" Copyright © 2014, www.themobilestore.in