The Mobile Store — Not provided spare complaint

Aditya Aserkar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

My mobile phone is under the extended warranty period offered by Mobile Store. I purchased it from their Plaza Branch, Dadar, Mumbai. On purchase, I was told that if and when the phone would go for repair work, a substitute phone will be given for the same period. Right now however, when the time has arrived, they deny the existence of such a policy. What is the consumer supposed to infer from such changing terms and conditions?

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The Mobile Store customer support has been notified about the posted complaint.

May 12, 2014

Updated by Aditya Aserkar Complaint has been updated. Kindly look into the comments.

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Comments

Aditya Aserkar

from Mumbai, Maharashtra

Nothing has been further followed up

Aditya Aserkar

from Mumbai, Maharashtra

The service center person contacted me to inquire about the problem and also messaged that the problem HAS BEEN RESOLVED and to collect the phone within 4 days. When I went to collect the phone, the packaging was already opened (on the contrary I was advised to open it myself in the sop, by your service center person). The already opened package was shown to me by Mr. Milind of Plaza branch of mobile store. Now that I received the phone, the phone doesn't seem to work. So I sent the phone again immediately for repair. Now, Your service center has NOT repaired the phone claiming liquid damage. They hadn't mentioned this while the service center person called me up, and he said the phone is repaired and dispatched. So this has happened when the phone was in the shop and the package was opened without my consent. The said phone has never been used as it was always under repair. There has been NO liquid contact with the phone whatsoever.

Job Number- RP[protected]
Phone Micromax A100