[Resolved]  The Mobile Store — Not replacing a newly bought Microsoft Lumia 535 Set

Address:Kolkata, West Bengal

I bought a Microsoft Lumia 535 Mobile Set on 2nd Dec from THE MOBILE STORE, HIGHLAND PARK, KOLKATA PH - [protected], and soon after 2 days I was not able to open Mobile Camera and Selfie option( Front Camera). I took it to store on 7th Dec and showed them, they responded that it needed software upgrade and takes one day time, but I asked about replacement, they said it would happened if I took within 4 days, but at the time of buying nobody told me about this clause. what ever, I submitted the phone to them and now 3 days passed, they cannot provide me serviced set and saying it would take 15-20 days. Now the question is, a person using his/her set on daily basis comprises of several important corporate/business/personal communication to attend is highly hampering and it is not possible to wait to 2-3 weeks without using a Mobile set. Being a Consumer, why should we suffer after buying a new phone and expending the money on it ? I strongly demand of the Replacement as soon as Possible. This is the fault of the seller that they have provided a Faulty product to us. I demand an immediate attention and prompt action on this. ---- Ranadip Das (Customer)
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Aug 14, 2020
Complaint marked as Resolved 
The Mobile Store customer support has been notified about the posted complaint.
Complaint comments 


Hi Sir,

We would request you to provide your contact number to assist you in a better way.

Amit Bole
Dear Customer,

So we would request you to provide your alternate number to assist you in a better way.

Amit Bole

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