The Mobile Store — Phone not repaired

shivang10

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122002
Website:	www.themobilestore.in

This is very surprising to see that despite giving my cell phone on 7/01/2017 for repair and making many calls at the store, at the consumer complaint cell I haven't received my phone back even sheet almost 24 days where I was told that maximum time is 7-10 days.

I called customer complaint cell where they told me that I'll receive call from concerned department within 24 hours, it's been days I haven't receive any. On 16/01/2017, I got a call from Ahmadabad that your phone is repaired and I'll get back by 20/01/2017.

i have been calling everyday and the concerned person at the store is not even replying to messages not receiving calls.

i have been facing problems without phone like i need to ask others to get cab book, i cant make payment during the time of demonetization etc.

i request you to take the adverse and exemplary actions against the company and i should be compensated for the loss suffered due to the negligent act of the company.

Was this information helpful?

No (0)

Yes (0)

The Mobile Store customer support has been notified about the posted complaint.

Feb 13, 2017

Updated by shivang10 i have not received my phone yet. they are refusing it to repair and not compensating me for the losses. i even called them multiple times and they are not even reverting to the calls. they make false promises to call in 10 minutes and i do not receive any call from them. they are not only cheating or committing fraud but also committing breach of trust and misleading the consumers with their services which they do not provide. i hope my problem can be well understand by the forum.
i gave my cell phone on 07/01/2017 for repair but the bill issued me is dated 08.01.2017 and till today i have not received my phone back. attached herewith the document of proof. they are not even willing to give me back-up phone even.

Feb 13, 2017

Updated by shivang10 it is pertinent to note that i got a call where they mentioned that phone is repaired and they are dispatching the phone, but later i was told that the phone is irreparable. this just a blatant attempt to extract phone from me giving me a very small amount in return. i request you to speed up the process and help me in getting my phone or the considerable damages.