[Resolved]  The Mobile Store — RE:TMS1408A120: irresponsible behavior by mobile store under extended warranty

Address:

New Delhi, Delhi

Dear Concern, This is to bring you in notice that I have submitted one mobile under extended warranty for repair problem being excessive heating and auto restart of the phone dated 27/07/2014 .I visited the branch for the same on 5/08/2014 they told phone is still not collected by the vendor .I again visited the store on 8/08/2014 again was the same explanation given to me that phone is still not collected by the vendor .Again I visited the mobile store on 15/08/2014 they again told me that phone is still not repaired and suggested to wait for few days as there senior was not available in the store .I again visited the store on 18/08/2014 they told me to collect the phone unrepaired and asked me to submit the phone to mobile store from where I have purchased . But problem is that while giving the extended warranty they have informed me that warranty will be covered in all mobile store so what is the reason they are asking me to collect the phone unrepaired ? I further spoke to the senior for the same Mr Abir he further continued and told me that need to visit mobile store branch from where I have purchased If I want to get phone repaired or else do whatever you want. I also told him that I will log a complain to the mobile store as well as the consumer forum he told me do as you feel good. This is the arrogant behavior shown by the Mr.Abir(mobile store keeper Sarita Vihar DElhi) Suppose if I have been in any another state then what would have been the scenario? Request you to please take this note seriously and get my phone repaired if you have given warranty for phone else I will not collect the phone and will move further as the law speaks... For Safety I have logged the complain customer care as well... JOB NUMBER RP[protected] IMEI NUMBER [protected] EXTENDED WARRANTY NUMBER ..EXWARO 789408 COMPLAIN NUMBER MSCO 10047066 CONTACT NUMBER [protected] First mail was initiated on 20/08/2014 and after that several reminder 4 in nos given but no response only one response came that on 21/08/2014 that they will come back ..I am waiting and waiting but response given ..I am feeling harassed and cheated..