The Mobile Store — Swiping is not happening in 1 day old mobile

My name is Mr. Chanchal Saha. I recently purchased a Nokia mobile NOKIA ASHA 5O1 FASTLANE on 31st October, 2013.But after the purchase it seems to have swiping problem occurred to it and other technical problems have also started occurring and i submitted it to the mobile store i purchased it from but they are not returning it in the name of repairing.The name of the store is The Mobile Store Howrah, Kadamtala. And my bill no. is155123 and my address is:-T21/3 G.I.P COLONY HATPUKUR, RAIL GATE, RAMRAJATALA, HOWRAH-711 112.If you kindly look into this matter i will be highly gratified. Thankfully,
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Dear Sir,

Apologies for the trauma caused to you.

as discussed, we believe that your handset has been delivered to you & your raised query is now resolved.

once again, apologize for the inconvenience caused to you.

hope you'll give us the opportunity to serve you in near future.

In case of assistance you may call on The MobileStore Customer Service on[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.


Yours sincerely,

Ronaldo Tapase

The MobileStore Team

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