The Professional Couriers — bike spare part

On 3rd Dec 2018 i had booked a parcel which had to be sent to New Delhi, but instead they send it to Manglore. I tried calling customer care and they told me by mistake it happen (very carelessly) and also mentioned that by Friday they will deliver to New Delhi. Today 10.12.18 i again called but they are not giving me any proper reply. The time is running on and there are no proper solution to this. I am worried if they they had loose my parcel. If they cant handle the parcel they should compensate me for this.
The Customer care services are not at all upto the mark. They also dont know how to talk to customers.