The Professional Couriers — booked consignment in express service but no response from courier service

Address:400705
Website:www.tpcindia.com/contact-us.aspx

I have booked consignment on 31.03.2018 from Tandur to Pune under express service, but tracking details is showing the present status as dispatched to Pune, When i tried calling the customer care they have not responded i called coorporate office on[protected] and they said this is corporate office we can guide you so kindly call on [protected] after that i called to the provided number and again they diverted me to call on [protected] and when i called them they are telling we cannot do anything as package is not received in our area you better contact the sender location hyderabad.
I dont understand why they are diverting to provide the information and since package is booked under express service the delivery is expected to be delivered in 24-48 hours but its almost 4 days since i booked the consignment.
I request to concern personnel to take necessary action and charge them with heavy fines for not delivering the package as promised and misleading and misbehaving with customers .

CONSIGNMENT NUMBER : PRO6564894
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