The Professional Couriers — Consignment Eaten by Rats or Staff ?

Address:

Chrompet, Chennai

A Carton box on 01.03.2022 (POD No. PGT 2353165) booked by my mother from chittur, palakkad containing eatables to me at C Gopalakrishnan, 3/45, New State Bank Colony Ist Street, West Tambaram, chennai was found to be damaged i.e a hole (which may pose that its made by rats) . A Plum cake weighing 01 kg was found to be eaten. Surprisingly, the cake box was not damaged ( seems to be neatly opened by someone) . I Immediately called Chittur, palakkad branch but they denied that any damaging issues there. Then I called Chrompet office and RATHER THAN ATTENDING THE ISSUE, it was told that "We will send back the consignment back to the sender. Now tell us how the issue will be resolved. The Photos of the damaged carton, the eaten cake etc. were shared to the branch manager ([protected]), professional courier on 04.03.2022