The Professional Couriers — consignment gone missing and courier tracking wrong place of delivery (professional couriers)

Website:

www.tpcindia.com

I had booked a parcel of weight 1.5 kg from your karur (Tamil nadu) pin 639116 to berhampur (Orissa) pin 760001. On 3rd nov. 2018.
At the time of booking it was said by the courier that the parcel will in 4 days. Till now the parcel has not reached its destination pin 76001

Upon checking the tracking in their website it is showing that it has been delivered at a different place named puliangudi on 5th november 2018.

This is something totally unbelievable.

The pictures taken of the parcel on 3rd nov 2018, during booking at karur office is attached. The address of both sender and receiver is clearly printed, the weight of parcel was checked by the staff at the karur branch office (Attached) and the courier receipt showing clearly that the parcel is to be delivered at berhampur orissa is clearly mentioned in the receipt.

The screen shots of the online tracking is also attached.

Complaint number crm247810 has been raised but nothing has happened till now from your side and no one has responded.

Every day i am travelling 40 km up and down to the same karur professional courier branch where i had booked the parcel. There the staff is not concerned and giving careless response. Staff says wait my manager will come. Wait i will talk to cooperate office, wait it is in transit and gives all the excuses. Also no one answers on the phone numbers written on the courier receipt.

Kindly consider the above complaint & help me in this regard.

Regards... C. Muthu