The Professional Couriers — Courier is delayed and, No one is picking call on time

I called[protected] approx 10 times and she gave number of Guwahti Assam after a lot of calls, the number she gave was "[protected]" I'm trying to connect on this number from 10 days, he's not picking call, today he picked and cut the call after hearing my concerns. If this the service you provide, then kindly send my curier back, I would like to take legal actions against you for the poorest service.