The Professional Couriers — courier not delivered on time and false information

Address:

Ernakulam, Kerala, 683104

I was sent a courier 5 days back and was mentioned that it will reach me in two days. They even asked us to select the pro services with a premium charge so that it could be delivered faster. Its been 5 days and i havnt recived it yet. This was supposed to be confidential documents which i had to sent on urgent basis. Due to their lack of professionalism i missed the deadline. The customer care was irresponsive. The trauma i went through was immense.