The Professional Couriers — courier not yet received, absolutely pathetic service

Tracking number : bgm16247571
Dispatched on 2nd of june, has been more than a month and i have still not received my courier. The customer service is absolutely pathetic, your employees are rude and uninformed about their shipments. Your employees have been constantly lying about the status of the package, one day they say it is delivered, another day they say it has been returned to the dispatching party. I will sue these guys if i dont get my courier back in the next 5 days. Your service is absolutely useless and pathetic.