The Professional Couriers — customer complaint for delivery : vpl[protected]

Hi,
Subject Tracking number parcel received at Tirur and customer received call from your local courier agent and informed to collect from their office. customer location and your office is very far distance. Due to customer health issue we requested to send at least nearest home area or any near shop near home. but your agent completely rejected a human consideration request and they talking like that they giving material to us free of cost and they threatening like material will return.
This type of many of issues happening from TPC service specially kerala region.so many time we complaint to professional courier also the same issue.we have many of orders pending with same customer.all other courier agents previously delivered the same delivery area.