The Professional Couriers — deficiency in providing services

Address:

Y.B. Associates, Advocate and Tax Consultant Office, # 02, 1st Floor, 2nd Main, MES Ring Road, Bahubali Nagar, Jalahalli Village, Bangalore- 560 013, 560013

With respect to the above subject, i would like to inform you that we are running a business at the aforesaid address in the name and style y. B. Associates, in this regard we will have inward and outward letters/couriers regularly, especially through your esteemed professional couriers but one of your professional courier at yeshwanthapur branch, is not at all providing the services in a good manner, the documents couriered to us from our client is not at all being served to us, when enquired with your branch officer they replied us it is being served and they have got a seal for having been received but the seal and signature is not at all from our office, our office seal is “y. B. Associates, tax consultant office” but in the received invoice there is a signature as well as some industries seal this clearly shows that it is being signed by your staff only or they are misleading the customers.
First time your branch office at yeshwanthapur had delivered the cheque which was couriered by our client to some other office and with a kind manner we had suggested not to repeat this kind a negligent work, but again your staffs at branch office at yeshwanthapur repeated the same negligent work by not delivering the couriered document to our officer and as well as not providing us proper information, when we tracked the same online its mentioned dated:[protected] “received at bangalore, yeshwanthapur” and on[protected] its “out for delivery” but till date we have not received the courier sent from our client from mysuru. This act of your is a clear case of negligence and deficiency of service.
Hence kindly trace out the courier addressed to our office as early as possible. If you fail to comply with a kind request, i may be forced to take legal action against you and approach any competent authority in this regard.