The Professional Couriers — delay in delivery of courier - awb blr[protected]

Address:	411021
Website:	tpcindia.com/Default.aspx

Dear sir,
My sister dispatched a package to me at pune from bangalore through professional couriers vide awb blr[protected]. The package was handed over to professional courier office on 31st october 2018. The package hasn’t been received by me yet. The tracker on professional courier website shows messages that don’t make any sense (Please see screenshot attached). My sister called up pune hub of professional couriers today (5th nov 2018) and they told her that the package hasn’t been received yet at pune. She has been trying to speak to bangalore hub of professional couriers and either no body answers the phone or when answered, the call is terminated midway.