The Professional Couriers — Delay in Shipping

I have dispatched a parcel in professional courier Vijayawada gandhinagar on 21 may 2021
In pro the branch manager told me that it will directly reach to the CUSTOMER after 6 days there is no movement of the parcel so I just called to the manager he's not even responding he just cutoff the phn
Later on daily I'm asking them first he gave me toli chowki professional courier number even they are asking me to wait until lovkdown ends 😡and on the next day I called to the vijayawada branch manager he's telling today it will reach the CUSTOMER since from 13 days they are telling ### words they are not even attending our calls so we are callng from other number, even then the vijayawada branch manager is shouting on us that how many ppl will call me for that one parcel
Yes it is one parcel but it is worth of 4000/- rupees and it is for a celebrity