The Professional Couriers — delayed consignment - asking party to come and take delivery

I have booked one consignment consisting medicine on 25.3.19 to vijayawada vide consignment note no. Vsp4163989.
Till this moment, no delivery is taken place, when i contacted professional courier of labbipet, /vijayawada being a destination point, he is asking party to come and collect - pkt. Besides, saying that his delivery boy carried the - pkt yesterday but hostel people not taken delivery!!! Which is a lie according to hostel, they say nobody is turned till this moment...
Pl look into and ensure immediate delivery while taking appropriate action for this abnormal delay and ridiculous response of come and collect delivery!!!
Thanq
Chandra sekhar
Sender from vizag
[protected]
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