The Professional Couriers — delayed delivery and rude behavior of staff, denying the compensation.

I booked 2 consignments on 18/05/2018 at l. B. Nagar branch, hyderabad at around 2.30 pm to chennapatna (60km's from bangalore). I was informed by the desk employee that parcels will be delivered the next day i. E; 19/05/2018 by 5.00pm, after checking the delivery station pincode.
Only after confirming the delivery time, i booked them under pro premium service, which costed me rs.610 per parcel. One consignment contained food and the other one had clothes.

Both did not reach on time. One reached on monday morning i. E; 21/05/2018 and other on 22/05/2018, while both were supposed to reach on 19/05/2018 and both were addressed to the same address. That's the irony.
Upon that none of the staff members were able to trace the consignment for a long time. Adding to that they coud not get me the information in time. First the parcels were not delivered on time and i had to go through the mental trauma the entire period, making calls, getting updates and calling my people to confirm the delivery status and condition of the consignment.

For all the above stated reasons, i demand full refund for both the consignments.
I would also like to bring to your notice that behavior of your staff was very rude, especially mr. Hari from secunderabad branch and mr. Nadeem from l. B. Nagar branch. I am very much upset and disappointed with your service.

Please look in to it and revert to me at the earliest. I even posted a complaint in your feed back, but till now no response."

Consignment no. Pro7026536

Consignment. No. Pro7026535 worst courier service. Poor service, inefficient and rude employees. Charged 3 times the normal tariff for next day delivery and delivered it 3 days later. 2 parcels were booked for same address, one was delivered one day and another was delivered the next day. Shameful service. And they could not even trace out the consignment. And they are denying the compensation. All the features mentioned under pro premium service in the professional couriers website seems so funny and total nonsense. Utter failure on behalf of the company and still they are defending themselves.

Consignment no. Pro7026536
Consignment. No. Pro7026535