The Professional Couriers — Delayed delivery though the package arrived at its destination 4 days ago

Address:

Rajahmundry

The package was booked on Jan 09 and it was received to its destination professional courier office on Jan 12 . While we ring to the office on jan 15 yesterday they said to come to office for collecting the package we went there to office but the person at office refused to give us the package arrived as he dont like to switch on the system . Today on jan 16 we called him again and we demanded to deliever the package today as it was most urgent for us. He demanded 50 Rs for delivering the package today and was very vulgar on us .What kind of service is this ? They are responsible for anything .. please take action on them . Attached the required doc .