The Professional Couriers — Delaying to delivery

Address:

Kordale House Shibrikere Post, Thenka yedapadavu Village Mangalore

I was booked courier on[protected] morning 11 'o' clock, Mangalore to boisar in professional courier PROPREMIUM SERVICE the package delivery timing 72 hours it's should be reach[protected]
It's not delivered till[protected] am why is the delaying to delivery

I want professional courier refund all the amount to me. They charged 820 rupees.
Not given me printed acknowledgement. They given me manual acknowledgement.

In the acknowledgment they printed money back guarantee

They are not ready to pay