The Professional Couriers — Delivery didn't receive

I did courier from bangalore to cuddappa (Kadapa) on 28/07/2020 through the professional courier which is located at mathikere, nearer to ramaiah college bus stop. The pincode which i was given to deliver is 516002. Still didn't received. They charged me double amount. Actual weight is 6.5kg and they told 570 rupees. But if they want to deliver has to pay 1140 or else they won't deliver like that they told me. I paid 1140 rupees. They told 3 days need for to do deliver to that address. But almost 10days gone. Still didn't received the courier