The Professional Couriers — Delivery of order from Thanjai organics

My order placed with Thanjai organics containing perishable food items was dispatched through The Professional couriers on 11 July 2021 from Tiruvavur, Tamil Nadu. As per the tracking details provided, (TVR5148865) the consignment has reached Noida, UP on 15 July 2021. It has been more than one month yet the product has not been delivered nor any delivery attempted. I have raised the complaint directly through the courier company website several times to no avail. The company may kindly resolve this. The items are perishable in nature. If there is any spoilage/damage to the products due to long delay in delivery, the company may also reimburse the cost.