The Professional Couriers — Did not receive courier even after a week of it received in hyd

My Tracking number is BHR50068815.

Despatched from Baghalpur to Hyderabad on the 29th of last month.

If you look at the screenshots it was received in HYD on the 3rd and today being the 11th also I havent yet received it.

I received a call on 5th from the Balanagar office asking me to go there and pick it up. Which i did not do.

However, on 6th I went to the Bowenpally branch and checked on my parcel as the balanagar office said that i coul;d pick it up from there on 6th.

However, did not get a good response from the staff there.

Have been trying to contact them by phone both landline and mobile numbers but no-one is picking the call.

I fail to understand this delay.
Today I called the haed office in hyd on[protected]. Even after giving my tracking number they wanted me to repeat all details of address etc to them.

Nobody really knows what is going on.

Please look into it and ensure the parcel is delivered today itself.